Refund policy

At WonderStore, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in its original packaging
  • Include all accessories, manuals, and tags (if applicable)

Returns that do not meet these criteria may not be accepted.

2. Return Timeframe

You may request a return within 7 Days of receiving your order.
Requests made after this period may not be eligible for return.

To initiate a return, please contact us at support.wonderstore@gmail.com with your order details.

3. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method

Refunds are typically processed within 5 working days after approval.
Please note that your bank or payment provider may take additional time to reflect the refund.

4. Exchange Policy

If you received a defective, damaged, or incorrect item, you may request an exchange instead of a refund.
Exchanges are subject to product availability.

To request an exchange, please email us at support.wonderstore@gmail.com with supporting details and images (if applicable).

5. Damaged or Defective Products

If your product arrives damaged or defective:

  • Please notify us within 3 days of delivery
  • Share clear images/videos of the issue

We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Used or damaged products (not due to transit)
  • Personal care or hygiene-related items (if applicable)
  • Any item returned without original packaging

7. Return Shipping

  • In case of damaged, defective, or incorrect items, return shipping will be covered by us. In other cases, return shipping costs are borne by.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

8. Contact Us

For any return or refund queries, feel free to reach out:

📧 Support.wonderstore@gmail.com